سياسة الاستبدال والاسترجاع

Natural rose policy Due to the nature of the natural rose and its quick sensitivity to external factors, it cannot be replaced or returned after delivery. Damage or poor condition cases If the rose arrives in an unsound condition or different from the specifications, you must contact us within two hours of receipt with clear photos showing the condition, so that the request can be evaluated and the issue addressed. Gift replacement policy Unused gifts can be replaced within 24 hours of receipt, provided they are in their original condition with full packaging. Special orders The replacement or return policy does not include special or custom-made orders according to the customer's request, as they are executed according to specific specifications. Processing mechanism All replacement and return requests are carefully reviewed to ensure fairness and customer satisfaction.